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Intercity.ng is committed to making travel inclusive and comfortable for everyone. Our Accessibility Feature allows passengers to request special assistance based on their needs when booking a bus ticket.
Who Is the Accessibility Feature For?
This feature is designed to assist passengers who may require extra support during their journey, including:
✅ Senior Citizens – Elderly passengers who may need help boarding, seating arrangements, or luggage assistance.
✅ Plus-Size Passengers – Travelers who may require additional space for a more comfortable ride.
✅ Visually Impaired Passengers – Individuals with partial or complete vision impairment who need guidance at the terminal and onboard.
✅ Passengers with Mobility Issues – Those using crutches, wheelchairs, or other mobility aids who may require assistance with movement.
✅ Hearing-Impaired Passengers – Travelers with hearing difficulties who may need alternative communication assistance.
✅ Pregnant Women – Expectant mothers who require extra comfort and support during their trip.
✅ Passengers with Cognitive or Neurodiverse Needs – Travelers who may need additional understanding and a smooth check-in process.
✅ Passengers Needing Luggage Assistance – Those traveling with heavy or multiple bags who need help handling their luggage.
✅ Other Special Needs – Any other unique requests can be specified in the “Other” section.
Related: How to rent a bus on Intercity: A Quick Guide
How to Use the Intercity Accessibility Feature
Book a Bus Ticket
- Visit Intercity.ng and enter your departure city, destination, and travel date.
- Choose a bus operator and proceed to the next step.
Enter Passenger Details
- Provide your name, phone number, and next of kin details.
Select an Accessibility Option
- Scroll to the “Request Assistance” section.
- Choose the type of support you need (e.g., mobility assistance, luggage help, etc.).
Choose Additional Services (Optional)
- Pickup Services – If you need transportation to the bus terminal.
- Insurance – For extra travel protection.
Make Payment & Confirm Booking
- Apply any discount or coupon code if available.
- Review your payment summary and complete your booking.
- Receive your e-ticket via SMS or email.
Arrive at the Bus Terminal & Travel Comfortably
- If you requested assistance, Intercity’s team will be available to support you during your trip.
With Intercity.ng, everyone can travel with ease!