Getting Help When It Matters: IntercityNG’s Support Plans Explained

We Know Travel in Nigeria Can Be Tough

At IntercityNG, we’ve spent years helping thousands of travelers and senders navigate the chaos, uncertainty, and complexity of interstate transport in Nigeria.

From struggling to find a reliable vehicle, to negotiating ticket prices, to locating the right loading point at a busy park—we’ve seen it all. Over time, we’ve mapped out the three most stressful phases in every customer’s journey:

1. Pre-boarding phase – trying to find the right operator, book tickets, ask questions, and get information.
2. Boarding phase – actually getting to the park, boarding the vehicle, or dropping off a parcel.
3. Post-boarding phase – getting to the final destination, or dealing with issues like delays or complaints.

Most of the pain happens before the journey even begins. That’s where intercity.ng has focused the most—making it easier to access travel and logistics services with less stress and more support.

Why We Created Two Tiers of Support

As we helped more users, one thing became clear: some people just needed a quick answer or confirmation, while others needed more hands-on help and human guidance.

To meet these growing and diverse needs, we created two levels of support on intercity.ng:

• Regular Support – for users who need basic help, messaging, and answers at no cost.
• Premium Support – for those who want a concierge-style Travel Assistance service to help them at every step of the way.

What Is Travel Assistance?

Travel Assistance is a hands-on, human-centered concierge service offered through Premium Support. It’s designed to walk with you every step of the way during the pre-boarding phase—whether you’re booking a ticket, sending a parcel, or arranging a charter.

Here’s what Travel Assistance can do for you:

• Find the best and most reliable options for your trip or shipment
• Help you get real-time updates and answers
• Negotiate discounts or find offers (when available)
• Help you understand what to expect at different parks or routes
• Solve issues, raise complaints, or find alternatives fast

In short, Travel Assistance is your travel and transport buddy—a real human on WhatsApp helping you navigate the messy parts of moving between Nigerian cities.

Regular Support: What You Get

Regular Support is available to everyone using intercity.ng—for free.

You can use it to:

• Send messages to transport operators or logistics partners directly through the in-app chat
• Ask basic questions
• Share complaints or follow-up requests

It’s ideal if:

• You’re not in a hurry
• You’re comfortable handling some parts of the process yourself
• You just need basic support or clarification

🕒 Availability: Business hours
💬 Channel: In-app messaging
💸 Cost: Free

Premium Support: What You Get

Premium Support is for users who want the highest level of support and responsiveness.

You get:

• One-on-one Travel Assistance from a real human on WhatsApp
• Help booking your ticket, arranging a parcel, or finding a charter
• Hands-on assistance from inquiry to boarding (or parcel drop-off)
• Faster response times
• Help finding deals or navigating changes

🕒 Availability: Daily, including weekends
💬 Channel: WhatsApp
💸 Cost: Requires purchase of a support token (it costs only ₦999)

What Is a Support Token?

To access Premium Support, users need to purchase a support token.

Here’s how it works:

• A token gives you 72 hours of access to our Travel Assistance team.
• You’ll be assigned a WhatsApp support channel, where you’ll get help within minutes.
• The token grants full access to everything: inquiries, booking help, negotiation support, parcel or charter assistance, and complaint handling.

But here’s the best part:

💸 If You Go Ahead to Buy a Service, You Get the Token’s Value Back!

If you purchase a ticket, parcel, or charter within that 72-hour window, we’ll credit the value of the token to your IntercityNG Wallet. You can use that value on your next transaction.

So essentially, the token works like a down payment—not a fee. It helps us prioritize you, and gives you a full refund when you proceed with your trip or delivery.

Summary: Side-by-Side Comparison

How to Access Premium Support

1. Visit the home page on intercity.ng
2. Click on the Premium Support WhatsApp widget
3. Buy a support token (valid for 72 hours)
4. Send your payment reference via WhatsApp to activate your session
5. Start chatting with a Travel Assistant instantly!

Final Thoughts: Prioritizing Those Who Need It Most

At IntercityNG, we’re not trying to make money from support—we’re trying to serve the people who are most serious about traveling or shipping.

Our two support plans are designed to give everyone a fair chance to get the help they need:

• If you’re just exploring or making occasional trips, Regular Support is there for you.
• But if you want a travel buddy, someone to make it smooth and stress-free, Premium Support is ready—and you get your money back when you book.

No stress. No long queues. No endless back-and-forth.

Just help—when you need it most.

🚀 Need Help Now?

🎟️ Click here to activate Premium Support with a token
💬 Or use in-app messaging to connect with Regular Support