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January was a big month for us. We shipped features that give you more control over your travel plans, make our platform easier to use, and remove friction from the experience. Here’s everything that’s new.
Cancel Your Ticket. Get Your Refund. No Hassle.
Plans change — and we get that. You can now cancel your ticket and request a refund directly from your intercity.ng profile, without needing to call anyone or send an email. The whole process is self-service, fast, and available to you anytime.
Who it’s for: Anyone who has booked a trip on intercity.ng and needs to make changes.
Smarter Travel Requests, Better Decisions
When you submit a Travel Request, you now see a best-choice recommendation right on the form. Instead of sifting through options, you get a smart suggestion upfront — so you can decide faster and travel with more confidence.
Who it’s for: Customers using our travel concierge service via the Travel Request feature.
Service Fee? Gone.
We’ve removed the service fee — for the foreseeable future. The price you see is the price you pay. This is our commitment to making intercity travel accessible to as many people as possible.
Who it’s for: Every single person booking on intercity.ng.
Invoicing for Business Travel, Sorted
Businesses can now receive invoices directly through intercity.ng. Whether you’re managing travel for a team or tracking expenses for a client, you can now get the documentation you need — right on the platform.
Who it’s for: Companies and business accounts booking travel through intercity.ng.
Behind the scenes, we also completed a major refactor of our payment infrastructure — improving transaction reconciliation speed and accuracy by over 20%. You might not notice it directly, but it means faster confirmations and fewer payment hiccups.
Ready to travel smarter?
Book your next trip on intercity.ng — Nigeria’s leading platform for interstate travel.