Intercity terms of use

Ticket terms & conditions

These Ticket Terms & Conditions ("Terms") govern the purchase and use of tickets for ground transport services through the IntercityNG platform. By purchasing a ticket, you agree to comply with these Terms.

1. Ticket Validity

1.1 Tickets purchased entitle the passenger named on the ticket to board the specified vehicle.

    1.2 Tickets are non-transferable.

      1.3 Tickets are only valid for the day of travel as specified in the ticket.

        1.4 Tickets are valid only if full payment for the ticket has been completed

          2. Cancellation and Refunds

          2.1 Tickets may be cancelled, and refunds issued in accordance with our cancellation and refund policies.

            2.2 Refund Policy:

            • If a refund is requested more than 48 hours before departure, a full refund to the customer's IntercityNG wallet is possible.

            • If a refund is to be transferred to a bank account, a 5% processing fee will be applied.

            • Refunds requested between 12 hours to 48 hours of the travel departure time will result in a partial refund of 50% of the paid amount to the customer's IntercityNG wallet.

            • No refunds are possible with less than 12 hours to the departure time.

            2.3 For approved refund requests, the refund will be processed and paid out to the original payment method within 5 working days from the date of approval of the refund request.

              3. Baggage Allowance

              3.1 The standard baggage allowance for all tickets is 1 bag with dimensions not exceeding 55 cm x 38 cm x 20cm.

                3.2 Specific baggage allowance may vary with the service provider; passengers are advised to confirm the details with the respective service provider.

                  3.3 Excess baggage may be subject to additional fees determined by the service provider.

                    4. Passenger Conduct

                    4.1 Passengers are expected to conduct themselves appropriately during the journey, respecting other passengers and the service provider's staff.

                      4.2 IntercityNG and its partners reserve the right to refuse service or remove passengers who engage in disruptive or inappropriate behavior.

                        5. Schedule Changes

                        5.1 Schedules are subject to change due to unforeseen circumstances. IntercityNG will make reasonable efforts to inform passengers of any changes.

                          5.2 IntercityNG is not responsible for any missed connections or events due to delays or schedule changes.

                            6. Seat Reservations

                            6.1 While IntercityNG endeavors to honor seat preferences, seat assignments are subject to change based on operational requirements.

                              6.2 Passengers are encouraged to arrive early to ensure preferred seating.

                                7. Travel Documents

                                7.1 Passengers are responsible for ensuring they possess all necessary travel documents, including identification and any required permits.

                                  7.2 IntercityNG is not liable for any consequences resulting from the passenger's failure to provide valid travel documents.

                                    8. Special Requests

                                    8.1 Passengers with special requests, including those with disabilities, are encouraged to contact IntercityNG in advance for assistance.

                                      8.2 IntercityNG will make reasonable efforts to accommodate special requests but cannot guarantee fulfillment in all cases.

                                        9. Policy Changes

                                        9.1 IntercityNG reserves the right to change these policies at its own discretion. It is the responsibility of the user to review the Terms periodically for updates.

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